quality problems and delayed delivery are the most common problems in foreign trade transactions, which often lead to foreign trade contract disputes such as arrears of foreign trade payment, assumption of liability for breach of contract, etc.
Case: in 2017, company a, a Mexican buyer, ordered a batch of products from company B engaged in international trade in China, for which company B ordered 10000 sets of the products from factory C in a city. After the goods were manufactured and shipped, company a, a Mexican buyer, returned thousands of heaters that had not been sold due to quality problems, and company B returned the corresponding payment to company a, a Mexican buyer. Because factory C was the actual producer of the batch of products, company B sued company C accordingly The factory demands compensation for the loss of payment for goods and bears the liability for breach of contract
in such cases, the buyer has the main burden of proof and needs to provide certificates of quality defects and losses. The proof work often needs to spend a lot of energy and is highly technical, involving the evaluation of the third-party testing organization and the proof of the claim / return of the next buyer / consumer
at the beginning of the dispute over the quality of goods, you can inform the factory of the disputed matters, ask whether the factory will return the goods (except those that must be returned according to the buyer's local), how to arrange the return, inform the foreign buyer of the claim, ask for instructions, and try to avoid the factory's objection to the authenticity of the loss through coordination. At the same time, find the way to dispose of the goods that is most conducive to reducing losses
when placing an order with the factory, the exporter shall determine the characteristics of the purchased products in written form, including written sales contract, chat record, e-mail, etc., including quantity, product name, packaging requirements, product specification and model, so as to fix the specificity of the purchased products; In the process of communicating with foreign buyers, it must also be fixed in the above written form to ensure that the products manufactured by the factory and purchased by the buyer can be fully corresponding
if there is no quality problem in the goods and there is no problem in the contract, in case of such legal dispute, you can find a professional lawyer team to bring a lawsuit to the buyer and protect your rights in a legal way