how can shopee sellers reduce the return rate? What are the countermeasures?

2022-04-19
886
260

作者:出海易

美国买家数据库试用
contents:
< P style = "margin bottom: 12.0pt; layout grid mode: char" > < img ALT = "how do cross-border e-commerce logistics shopee sellers reduce the return rate? What are the countermeasures?" contenteditable="false" src=" https://biz-crm-waimao.su.bcebos.com/biz-crm-waimao/maichongxing/history/online/article/img/2022/02/12/f93e95d3016e0c99dc18e251602f5ee70621d73e.jpg " style="max-width:100%; "/>

like sellers on other e-commerce platforms, shopee sellers also turn pale when talking about the high return rate of products. < / span > < / P > < P style =" margin bottom: 12.0pt; Layout grid mode: char "> however, unlike Amazon, shopee has established a buyer evaluation system to restrict the shopping behavior of platform consumers in order to protect the interests of sellers. < / span > < / P > < P style =" margin bottom: 12.0pt; Layout grid mode: char "> the system can detect consumers with abnormal behavior on the platform. For example, when some bad buyers violate the return policy or abuse the return policy, they will be punished by the platform. < / span > < / P > < P style =" margin bottom: 12.0pt; Layout grid mode: char "> moreover, shopee has the right to deduct some amount to compensate the seller for the products deliberately damaged by some consumers. < / span > < / P > < P style =" margin bottom: 12.0pt; Layout grid mode: char "> in general, compared with the return policy of Amazon platform, shopee does not blindly favor consumers, but tries to safeguard the interests of both buyers and sellers as much as possible. < / span > < / P > < P style =" margin bottom: 12.0pt; Layout grid mode: char "> however, for some shopee sellers, the high return rate of products may be closely related to the products and their own operation. < / span > < / P > < P style =" margin bottom: 12.0pt; layout-grid-mode:char"> so how can shopee sellers cope with the high return rate? < / span > < / b > < / P > < P style =" margin bottom: 12.0pt; Layout grid mode: char "> 1. optimize product listing. When writing product description and title, do not use exaggerated words to describe product functions in order to attract traffic, because when consumers find that the product is not what listing introduces after purchasing the product, then return is a probability event. < / span > < / P > < P style =" margin bottom: 12.0pt; Layout grid mode: char "> 2. improve product quality. According to the previous experience of sellers' return, many consumers' return is caused by quality problems, so sellers should pay attention to product quality and improve and optimize it regularly. < / span > < / P > < P style =" margin bottom: 12.0pt; Layout grid mode: char "> 3. optimize the outer packaging of products to avoid the damage of products due to collision in the process of logistics distribution, which makes consumers unable to use after receiving the goods and generate return requests. < / span > < / P > < P style =" margin bottom: 12.0pt; layout-grid-mode:char"> in addition, shopee sellers should also pay attention to the way of communication with consumers < / span > < / b > < / P > < P style =" margin bottom: 12.0pt; Layout grid mode: char "> after the consumer makes a return request, the seller should contact it immediately, reply to the questions and demands raised by the consumer and provide solutions. < / span > < / P > < P style =" margin bottom: 12.0pt; Layout grid mode: char "> in this process, the seller should try to keep a low profile in tone to prevent the contradiction from expanding. < / span > < / P > < P style =" margin bottom: 12.0pt; Layout grid mode: char "> if the buyer still insists on returning the goods after some communication, the seller should meet its requirements and avoid complaints or bad comments, because this phenomenon will do more harm to the seller. < / span > < / P >

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