it is understood that on the Amazon platform, most third-party sellers use Amazon's official logistics FBA to store goods, distribute products and solve after-sales problems of buyers. < / span > < / P > < P style =" margin bottom: 12.0pt "> < span style =" MSO bidi font size: 10.5pt; line-height:150%; Font family: "> compared with the third-party overseas warehouse, Amazon FBA logistics has a high-quality warehouse management system and high security, which makes it easier for sellers to conduct sales on the platform.
however, in some cases, the seller's goods stored in Amazon warehouse may also be damaged manually.
recently, a seller reported that a batch of goods stored in Amazon's warehouse had become unsalable. < / span > < / P > < P style =" margin bottom: 12.0pt "> < span style =" MSO bidi font size: 10.5pt; line-height:150%; Font family: "> after that, the seller learned through many contacts that his goods were handled by Amazon warehouse employees, and there were errors in the handling process, resulting in the products being damaged and unable to sell normally. < / span > < / P > < P style =" margin bottom: 12.0pt "> < span style =" MSO bidi font size: 10.5pt; line-height:150%; Font family: "> in this regard, one other seller believes that if it is determined that it is damaged by employees, Amazon will certainly compensate, but the amount of compensation may be based on the actual situation. < / span > < / P > < P style =" margin bottom: 12.0pt "> < span style =" MSO bidi font size: 10.5pt; line-height:150%; Font family: "> another seller said that Amazon would compensate, but the specific compensation time is uncertain. < / span > < / P > < P style =" margin bottom: 12.0pt "> < span style =" MSO bidi font size: 10.5pt; line-height:150%; Font family: ">" in most cases, if the seller's goods cannot be sold or are lost, the seller needs to appeal on its own, but if they are damaged by Amazon employees, the seller does not need to open a case and take the initiative to apply, and Amazon will take the initiative to compensate the seller. " An insider pointed out</ span>
generally speaking, although the seller's goods suffer losses, according to Amazon logistics compensation policy, the platform will also compensate the seller for the losses incurred. < / span > < / P > < P style =" margin bottom: 12.0pt "> < span style =" MSO bidi font size:
10.5pt; line-height:150%; Font family: "> therefore, the seller does not need to worry too much, just prepare various data certificates according to the customer service tips. < / span > < / P > < P style =" margin bottom: 12.0pt "> < b > < span style =" MSO bidi font size:
10.5pt; line-height:150%; Font family: "> in addition, under what circumstances will the seller get compensation from Amazon? < / span > < / b > < / P > < P style =" margin bottom: 12.0pt "> < span style =" MSO bidi font size: 10.5pt; line-height:150%; font-family:">1. the seller's goods stored in Amazon FBA warehouse are lost. < / span > < / P > < P style =" margin bottom: 12.0pt "> < span style =" MSO bidi font size: 10.5pt; line-height:150%; font-family:">2. the seller's goods have been lost in Amazon warehouse for more than one month, and the warehouse staff cannot retrieve them. < / span > < / P > < P style =" margin bottom: 12.0pt "> < span style =" MSO bidi font size: 10.5pt; line-height:150%; font-family:">3. during the delivery process, the product is damaged or lost due to the reason of Amazon distribution personnel. < / span > < / P > < P style =" margin bottom: 12.0pt "> < span style =" MSO bidi font size:
10.5pt; line-height:150%; Font family: "> therefore, when FBA sellers encounter the above situations, they can obtain corresponding compensation for the lost or damaged goods through appeal. < / span > < / P >
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